Effective Date: June 28, 2025
At SMARTAI SOLUTIONS LLC, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your sunglasses, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition that you received it.
It must be in the original packaging, with all tags and accessories included.
Returns must be initiated within 30 days of the delivery date.
Proof of purchase (order confirmation or receipt) is required.
Items that are damaged due to misuse or negligence are not eligible for return or refund.
2. Non-Returnable Items
We do not accept returns for:
Gift cards
Final sale or clearance items
Custom or personalized products
Items returned after the 30-day window
3. How to Request a Return
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with instructions and the return address.
Please do not send your purchase back without contacting us first.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping method to ensure your return is received.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original payment method within 5–10 business days.
Shipping fees are non-refundable (unless the return is due to our error).
6. Exchanges
If you would like to exchange an item (e.g., for a different color or style), please contact us first. We will guide you through the exchange process, which may involve placing a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email [email protected] within 7 days of delivery with photos of the issue. We will arrange a replacement or issue a refund as appropriate.
8. Contact Us
If you have any questions about your return, refund, or exchange, please reach out:
Email: [email protected]
Phone: 928-575-0962